I’m going to provide, iTop Introduction in this video. On the market, iTop is the best free helpdesk ticketing system. It’s an open-source Helpdesk Ticketing System that’s absolutely free.
iTop is a complete solution for IT Service Management, also known as ITSM. However, in this tutorial series, I’ve simply covered the helpdesk ticketing system part. With iTop, we can manage helpdesk support issues for a single or several enterprises. It is totally customizable and allows us to create unlimited users and agents. It has a separate interface for customers and agents for helpdesk tickets creation and management. iTop is extremely user-friendly, with a simple to use interface. Customers will be assigned a dedicated portal for helpdesk ticket creation, status, and updates based on their profile assignment. Each ticket submitted by clients will appear on the HelpDesk Dashboard, and each ticket allocated to particular agents by managers will appear on the agents portal.
In this set of videos, Helpdesk tickets management is thoroughly discussed and demonstrated. Hope these videos will be very helpful for you, especially if you are a customer support agent or helpdesk professional these videos will work as a complete guideline.
Visit Helpdesk Ticketing System Playlist:
Helpdesk Ticketing System:
iTop Introduction: https://youtu.be/irRcGCuC808
iTop Ubuntu Installation: https://youtu.be/yg9-K-m2txM
iTop CentOS Installation: https://youtu.be/Zxg7aiFiHmg
iTop Configuration Overview: https://youtu.be/6B9dplxdwdA
iTop Configuration Step By Step: https://youtu.be/SaAKkk8tU-8
iTop Email Notification Setup: https://youtu.be/DcLdQkm1I-o
iTop Dashboard Design: https://youtu.be/b_B41uRNeO8
iTop Demonstration: https://youtu.be/QfKz3FXhIyI
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