iTop Ubuntu Installation

What is iTop

iTop stands for IT Operation Suite. It’s a versatile and customizable IT Service Management (ITSM) and Configuration Management Database (CMDB) web solution. key features and concepts are mentioned below:

1. Customizable ITSM and CMDB Solution:
   • iTop is designed to be customizable to adapt to internal processes within an organization.
   • It aims to enhance service delivery by providing tools and features that can be tailored to meet specific needs.
     
     
2. CMDB Data Model:
   • At the core of iTop is a Configuration Management Database (CMDB) data model.
   • This model serves as a repository for recording technical, functional, and organizational components, as well as their relationships within the information system.
     
     
3. Modifiable and Extendable Repository:
   • The CMDB data model is not fixed; it is modifiable and extendable.
   • This allows organizations to modify and expand the repository to accommodate changes in their IT infrastructure over time.
     
     
4. Impact Analysis:
   • iTop provides the ability to analyze the impact of incidents or changes on various services and contracts.
   • This feature helps in understanding how a particular incident or change might affect different aspects of the information system.
     
     
5. Designed for Shared Infrastructures:
   • iTop was created by experienced IT service professionals to manage the complexity of shared infrastructures.
   • This suggests that it is well-suited for environments where multiple services and components need to work together.
     
     
6. Collaborative Tool:
   • iTop is described as a collaborative tool, implying that it facilitates teamwork and communication among IT professionals.
   • Collaboration features likely help in responding more efficiently to incidents or implementing changes.
     
     
7. Community Version and Extended Packages:
   • There is a community version of iTop that is free of charge and not limited.
   • Extended packages with more specific features are also available, suggesting that organizations can choose additional functionalities based on their requirements.
     
     

Overall, iTop seems to offer a comprehensive solution for managing IT services and configurations, with a focus on flexibility, collaboration, and adaptability to diverse organizational needs.

iTop Installation :

In this tutorial, we will see how to install iTop on Ubuntu. installations required steps mentioned below, please follow the steps as is or you can follow the video instructions attached.

Step-1: Install Apache & Php packages

apt-get install apache2 
apt-get install php php-mysql php-ldap php-mcrypt php-cli php-soap php-json graphviz
apt-get install php-xml php-gd php-zip libapache2-mod-php

Step-2: Set recommended parameters on php.ini

vi /etc/php.ini 

file_uploads = On 
upload_max_filesize = 20 
max_execution_time = 300 
memory_limit = 256M 
post_max_size = 32M 
max_input_time = 90 
max_input_vars = 5000 
date.timezone = Asia/Dhaka 
//save the file 

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Step-3: MySQL Preparation

apt-get install mysql-server mysql-client

//Now, Login to mysql and execute the SQL Statements, be sure to set the right password for you..

mysql -u root -p 
> create database itop character set utf8 collate utf8_bin; 
> create user 'itop'@'%' identified by 'Munna123'; 
> grant all privileges on itop.* to 'itop'@'%'; 
> flush privileges; 
> quit;

Step-4: Edit mysql Configuration

vi /etc/my.cnf 

max_allowed_packet = 50M 
innodb_buffer_pool_size = 512M 
query_cache_size = 32M 
query_cache_limit = 1M 
//save the file 

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Step-5: Download the Latest iTop From Sourceforge

cd /var/www/html 
wget https://sourceforge.net/projects/itop/files/itop/2.6.1/iTop-2.6.1-4463.zip 
unzip iTop-2.6.1-4463.zip 
chown -R www-data.www-data itop 
chmod -R 755 itop

Step-6: Now Browse iTop From the Browser

http://ticket.mailserverguru.com/itop   
Or, 
http://< IP Address>/itop

Now, Follow the Screens to finalize the iTop Installations.