Ubuntu iTop installation

we will install latest iTop Ticketing system here, installation requires some steps mentioned below, please follow the steps as is…

Step-1: Install Apache & Php packages…

# apt-get install apache2
# apt-get install php php-mysql php-ldap php-mcrypt php-cli php-soap php-json graphviz
# apt-get install php-xml php-gd php-zip libapache2-mod-php

Step-2: Set recommended parameters on php.ini

file_uploads = On
upload_max_filesize = 20
max_execution_time = 300
memory_limit = 256M
post_max_size = 32M
max_input_time = 90
max_input_vars = 5000
date.timezone = Asia/Dhaka

Step-3: MySQL Preparation…

# apt-get install mysql-server mysql-client
Now, Login to mysql and execute the SQL Statements, be sure to set the right password for you..

# mysql -u root -p
> create database itop character set utf8 collate utf8_bin;
> create user ‘itop’@’%’ identified by ‘Munna123’;
> grant all privileges on itop.* to ‘itop’@’%’;
> flush privileges;
> quit
;

Step-4: Edit mysql Configuration

max_allowed_packet = 50M
innodb_buffer_pool_size = 512M
query_cache_size = 32M
query_cache_limit = 1M

Step-5: Download the Latest iTop From Sourceforge

# cd /var/www/html
# wget https://sourceforge.net/projects/itop/files/itop/2.6.1/iTop-2.6.1-4463.zip
# unzip iTop-2.6.1-4463.zip
# chown -R www-data.www-data itop
# chmod -R 755 itop


Now, Browse…
http://ticket.mailserverguru.com/itop
Or,
http://< IP Address>/itop

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